Shipping policy
At J5OliveOil, we are dedicated to delivering our premium extra virgin olive oil to you promptly and securely. Please review our shipping policy to understand our procedures and timelines.
Order Processing
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Processing Time: Orders are processed within 1–2 business days after payment confirmation.
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Business Days: Our business days are Monday through Friday, excluding public holidays.
Shipping Methods and Delivery
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Delivery Partner: We utilize reputable courier services to ensure timely and safe delivery.
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Estimated Delivery Time: Once dispatched, orders are typically delivered within 2–4 business days.
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Delivery Areas: We currently deliver within the United Arab Emirates.
Shipping Charges
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Flat Rate: A flat shipping fee of AED 20 applies to all orders.
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Free Shipping: Orders over AED 160 qualify for free standard shipping.
Order Tracking
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Tracking Information: Once your order is shipped, you will receive an email with tracking details to monitor your delivery status.
Delivery Issues
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Address Accuracy: Please ensure that the shipping address provided is accurate. We are not responsible for delays or losses due to incorrect addresses.
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Failed Deliveries: If a delivery attempt fails, the courier will contact you to reschedule. Additional charges may apply for repeated delivery attempts.
Contact Us
For any shipping-related inquiries or assistance:
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Email: elias@robostores.com
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Phone/WhatsApp: +971 56 174 8931
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Business Address: شارع الخيل - Al Quoz - Al Quoz Industrial Area 3 - Dubai, United Arab Emirates